Susanna Mitterer
Susanna takes the lead in promoting our business and brand. She ensures that our business strategy translates into a sound, values driven sales and marketing approach. She helps us to develop new contacts as well as strengthen existing customer relationships.
Susanna is an experienced consultant and business manager with over 15 years of experience in the field of people and organisational development. Six years as managing director of TMI UK gave her great appreciation for the value of tailored learning solutions ranging from talent to leadership development programmes, from experiential learning through to structured class-room based training.
She combines a strong academic background with hands-on consulting experience in the management of culture change, specialising in branded customer service, service excellence and brand alignment programmes. She has published several articles and a book called ‘Brand Alchemy’ by Blackhall Publishing in January 2007.
Horizons has worldwide network who assist in delivering the experiential elements locally. The core team members are: